Butterfly Welcome sign - Customizable

Shipping Policy:

• Processing Time: Orders are processed within 2-5 business days before shipping. In most cases we will fill your order much sooner depending on sales volume that day.  

• Shipping Options: We offer standard and expedited shipping at checkout.

• Domestic & International Shipping: We ship worldwide! International shipping times may vary.

• Tracking Information: A tracking number will be provided via email once your order has been shipped.

Returns & Refund Policy:

• Return Window: Due to the nature of customized products, we do not offer returns  except in the case of a defective product.  Condition for Returns: Items must be unused, unworn, and in original packaging.

• Refunds: Once we receive and inspect the returned item for defect, a refund will be issued to your original payment method.

• Non-Refundable Items:

  • Customized or personalized items (unless defective or due to an error on our part).

  • Gift cards and final sale items.

• Exchanges: If you need a different size or color, contact us within 14 days for an exchange. Exchanges are only available on non-customized products such as un decorated clothing items.  

Damaged or Incorrect Orders:

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will replace or refund your order at no additional cost.

Cancellations & Order Changes:

Orders can be canceled or modified within 2 hours of purchase. After this time, processing begins, and changes may not be possible. Contact us for change possibilities as it may be possible depending on requested change and/or processing status.

Contact Us:

For any questions regarding shipping or returns, reach out to our customer support team at tempestcreationscompany@gmail.com Please use the word SUPPORT in the subject line for faster response.

Clothing Care Instructions:

👕 Wash with Care: Machine wash in cold water with similar colors.

🚫 Avoid Harsh Chemicals: Do not use bleach or strong detergents.

🌀 Gentle Drying: Tumble dry on low heat or air dry to prevent shrinkage.

🧼 Ironing Tips: If needed, iron inside out on low heat to protect prints and designs.

Jewelry & Accessories Care:

💎 Stainless Steel & Metal: Wipe with a soft cloth and store in a dry place.

🌿 Wood & Acrylic: Keep away from water and extreme heat to maintain finish.

🔗 Leather Items: Use a damp cloth for cleaning and apply leather conditioner as needed.

By following these simple steps, your items will stay in great condition for years to come! Enjoy your Tempest Creations products with confidence. 🚀